Refund policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Bolivianita.com c/o Susana de Peters, Comenius Square 5, 22087 Hamburg, Email: widerruf@bolivianita.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). We will promptly send you a confirmation of the receipt of your withdrawal (e.g. by email).
To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.
Consequences of Withdrawal
If you revoke this contract, we will refund all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day we receive the notification of your revocation of this contract. When returning, please ensure that the package is sufficiently stamped. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed upon with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier date.
You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to Bolivianita.de c/o Susana de Peters, Comeniusplatz 5, 22087 Hamburg. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.
You are only liable for any potential loss in value of the goods if this loss in value is due to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.
Sample Withdrawal Form
If you want to revoke the contract, you can use the attached sample cancellation form, which is not mandatory.
An:
Bolivianita.de
Inh. Susana de Peters
Comeniusplatz 5
22087 Hamburg
Germany / Deutschland
Email address: widerruf@bolivianita.de
I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*)/received on (*): ________________________
Name of the consumer(s): ________________________
Address of the consumer(s): _____________________________________________
Signature of the consumer(s) (only for notification on paper): __________________
Date: _______________________
(*) Strike out what does not apply.
-End of the cancellation policy-
Sample withdrawal form in PDF format:
https://www.bolivianita.de/app/download/13512375523/Widerrufsformular.pdf
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Bolivianita.com c/o Susana de Peters, Comenius Square 5, 22087 Hamburg, Email: widerruf@bolivianita.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). We will promptly send you a confirmation of the receipt of your withdrawal (e.g. by email).
To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.
Consequences of Withdrawal
If you revoke this contract, we will refund all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day we receive the notification of your revocation of this contract. When returning, please ensure that the package is sufficiently stamped. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed upon with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier date.
You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to Bolivianita.de c/o Susana de Peters, Comeniusplatz 5, 22087 Hamburg. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.
You are only liable for any potential loss in value of the goods if this loss in value is due to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.
Sample Withdrawal Form
If you want to revoke the contract, you can use the attached sample cancellation form, which is not mandatory.
An:
Bolivianita.de
Inh. Susana de Peters
Comeniusplatz 5
22087 Hamburg
Germany / Deutschland
Email address: widerruf@bolivianita.de
I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*)/received on (*): ________________________
Name of the consumer(s): ________________________
Address of the consumer(s): _____________________________________________
Signature of the consumer(s) (only for notification on paper): __________________
Date: _______________________
(*) Strike out what does not apply.
-End of the cancellation policy-
Sample withdrawal form in PDF format:
https://www.bolivianita.de/app/download/13512375523/Widerrufsformular.pdf